Effective Date: January 30, 2024

Before using the Calwin Hospitals mobile application, carefully review this document. These Terms of Use establish an agreement between you and Calwin Hospitals (“Calwin Hospitals,” “we,” “our,” or “us”), the operator of the mobile application. These terms apply to the online telemedicine services offered by Calwin Hospitals, allowing users to find and connect with healthcare professionals for healthcare services (“Services”). This Agreement, inclusive of our Privacy Policy, governs your use of the Services.

By accessing or using the services and/or creating an account, you agree to the terms outlined in this Agreement and the information practices detailed in our Privacy Policy. If you disagree with these terms, you cannot use the Services. Note that we provide the Services “AS IS” without warranties. If you create an account on behalf of someone else, you affirm that you have the authorization to accept this Agreement on their behalf.

1. About the Website

Certain portions of the Services are accessible without a Calwin Hospitals account. To fully benefit from all Services, creating an account is necessary. By doing so, you provide basic information that Calwin Hospitals uses as described in our  Privacy Policy.

Content on the website, excluding information from Healthcare Professionals, serves as guidance and does not constitute medical advice, opinion, diagnosis, or treatment. While efforts are made to provide accurate content, no guarantees are made regarding professional qualifications, expertise, or the quality of work. We do not endorse or recommend any specific individual or entity accessible through the Services.

2. We Do Not Provide Medical Advice

Content obtained from Calwin Hospitals, excluding information from Healthcare Professionals, is for informational and scheduling purposes only. The Services should not be used for emergency medical needs. In case of a medical emergency, contact your doctor or a nearby hospital. The “signal to emergency contact” feature is meant to help you connect with your emergency contact, and we are not responsible for any failure in response or inaccurate location information.

We do not endorse specific tests, Healthcare Providers, procedures, or opinions. Reliance on any Content is at your own risk. It is advised to verify Content with other sources and relevant medical associations.

3. Use of website

Healthcare providers may use the Services to share content. While we encourage responsible use, we do not guarantee the availability of any Healthcare Provider at any specific time. We are not liable for cancelled or unfulfilled appointments or any resulting injuries.

4. Authorization and Acknowledgement

Important information regarding healthcare provider relationships and lists. You are responsible for choosing your healthcare provider. Calwin Hospitals makes efforts to ensure Healthcare Providers hold necessary licenses. We provide lists/profiles based on your information but do not endorse or make representations about Healthcare Providers. You agree to keep interactions with Healthcare Providers confidential.

 5. Fees

You agree to pay fees in advance for video consultations with Healthcare Providers. Missed appointments may incur fees, and you have the option to request a refund or reschedule if the video consultation doesn’t start within 20 minutes of the appointment time.

6. Your Personal Information

Protecting patient privacy is a priority. To create a Calwin Hospitals account, provide basic information. Additional information may be shared voluntarily, as detailed in our Privacy Policy. hat information we ask for and why.

7. Your responsibilities

7.1 Account Credentials

Keep your Credentials private; change your password if compromised.

7.2 Responsibilities Generally

You are responsible for all use of the Services and your Credentials. Use the Services lawfully and not for commercial purposes. Do not attempt unauthorized access or data collection.

8. Changes to the Services; New Services

Links to other websites may be encountered while using the Services. We do not endorse these sites and are not responsible for their content or accuracy.

9. Links to Other Websites

Links to other websites may be encountered while using the Services. We do not endorse these sites and are not responsible for their content or accuracy.

10. Content You Post or Submit

Act responsibly when providing Posted Information. Calwin Hospitals reserves the right to investigate and take legal action against violators of these Terms of Use.

11. Your Use of Content

All Content is owned by Calwin Hospitals. Permission is granted for personal, non-commercial use. No transfer of intellectual property rights is implied.

12. Disclaimer

Calwin Hospitals is designed to connect patients with Healthcare Providers. We have no control over user access, Content impact, or user actions. We provide the Services “as is” and make no warranties, expressly or implied. We disclaim all warranties regarding the Services and the Website.

13. General Limitation of Liability

Your sole remedy for any dispute with us is to cancel your account. We are not liable for indirect, special, incidental, or exemplary damages arising from your use of the Services.

14. Termination

We reserve the right to terminate your account for violations or other reasons. We are not liable for any termination, and you agree not to attempt use after termination.

15. Indemnification

Upon request, you agree to defend, indemnify, and hold us harmless from liabilities, claims, and expenses arising from your use of the Services.

16. Miscellaneous

16.1 Electronic Contracting; Copyright Dispute

Your use of the Services constitutes electronic agreement to this Agreement.

16.2 Changes to These Terms of Use

We may change these terms, and your continued use constitutes acceptance.

16.3 Eligibility

You must be 18 years or older to use the Services. If between 13 and 18, use requires parental consent. Those under 13 may not use the Services.

We remain committed to providing our best services.

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